The goal of our company is to provide the best possible service to our customers. This e-shop enables both our customers and all Internet users to be informed immediately about the products offered by our company, as well as to make their purchases electronically.
Copyright and Trademark
All the design of the website, the text, the graphics, the selection and the settings, are the intellectual property of our company and are protected according to the relevant provisions of the Greek law, the European law and the international conventions. All rights reserved, any text or image or mark, are registered and used in this online store, with the permission of their respective owners.
DECLARATION OF PERSONAL DATA PROTECTION
In order to carry out any transaction through the online store of our company and to place orders for its products, the disclosure of some personal data of the customer will be requested. When placing the order, you will be asked for the full name, shipping address of the products, the billing address of the order (in case it is different from the shipping address), the invoicing details (in case payment by invoice has been selected), the number of a contact telephone number, your e-mail address and in cases where payment is made by credit card, the number, the expiration date of the card and the three-digit security code.
CAN MY DETAILS BE DISCLOSED TO THIRD PARTIES / OTHER COMPANIES?
Credit card details are not stored in the company's storage media during the transaction.
Our company makes use of the information you give us during the online submission of the form in order to contact you about
- the delivery of the order at your place
- the confirmation and identification of the customer in any necessary case
- new or alternative products offered by our company
- special offers and news of our site
SSL (Secure Sockets Layer) is currently the global standard for identifying websites to Internet users and for encrypting data between Internet users and web servers. An encrypted SSL communication requires that all information sent between a client and a server be encrypted by the sending software and decrypted by the receiving software, thus protecting personal information when transmitted. In addition, all information sent with SSL is protected by a mechanism that automatically detects whether the data has changed during the transfer. .net /.
In order to present any of your personal information, you must first provide your username and password. For this reason, you must keep these items safe so that they do not fall into the hands of others. We also advise you to create a password using symbols along with alphanumeric characters.
Finally, remember that credit card details are not stored in the company's storage media during the transaction. All transactions you make through https://tabletoid.net/ are governed by International and European law, which regulates issues related to e-commerce as well as the Law on Consumer Protection (Law 2251/1994), which regulates issues related to distance selling.
PRODUCTS - AVAILABILITY - FEATURES
The products for sale, their features, prices and available stock, are available at https://tabletoid.net/ and are accessible to everyone. Users can search for more information about each product by clicking on the product icon.
Our company guarantees timely information to customers about the availability or non-availability of products, but is not responsible for their availability.
Our company makes every effort every day to provide all the required information for each product (technical characteristics, prices, etc.). However, in order to reduce any errors, we would recommend that before any completion of your purchase, you contact us in cases where the prices or any other feature of the product are beyond the usual and reasonable.
At the prices listed in the relevant catalogs next to each product, there is the price which includes the current VAT. In some areas of Greece for which reduced VAT rates apply and if your purchase is made with an invoice, the prices of the products are lower than those listed during the reduced VAT.
Our company reserves the right to adjust the prices of its online store, without having to inform the consumer public.
ORDERS AND CONSUMER PROTECTION
Orders through the online store https://tabletoid.net/ are concluding distance selling contracts, which are governed by the legal framework of Law 2251/1994 (as it is valid today) and the amendments referred to in Presidential Decree 131/2003 (Government Gazette A '116 / 16.05.2003) and Decision 31619 Government Gazette 969 / 22.3.2017 as well as the adaptation of the Greek legislation to the Directive 2011/83 / EU of the European Parliament and of the Council of 25 October 2011, on the rights amending Council Directive 93/13 / EEC and Directive 1999/44 / EC of the European Parliament and of the Council repealing Council Directive 85/577 / EEC and Directive 97/7 / EC of the European Parliament and of the Council Parliament and of the Council, published in the Official Journal of the European Union, number L 304 of 22.11.2011 as it entered into force on 13/06/2014.
The user has the right to place a valid order via electronic if he is legally competent in compliance with the provisions of the Greek Civil Code (if he has reached the age of eighteen and does not provide legal assistance in concluding a contract of sale). Orders can also be placed by legal representatives of legal entities. Our company reserves the right to demand the return by the supervisor or guardian of any orders that will be made by legally incompetent persons.
ORDERING THROUGH THE ONLINE STORE
In order to place an order in our online store, the following are required:
- Filling in the special form with the necessary information for concluding the sales contract.
On all the pages of the online store https://tabletoid.net/ and next to each product available for purchase, there is the add button in the shopping cart. Navigate to our online store and add to your cart the products you wish to buy.
To continue your shopping, select from the main categories, the one that contains the next item you are looking for and add it to your cart as well. When you have completed the process of adding products, press the "Go to checkout" button. In order to be able to order it is not necessary to be a member of the online store https://tabletoid.net/, but we would advise you to become a member, as the whole process will be much easier in any future use of our online store. Fill in the form with the username and password you stated during your registration and select "LOGIN" in the membership area. account. The e-mail that you will declare must exist because our communication will be done through the e-mail that you have stated during your registration. Even if you do not become a member, you will be asked for personal information such as: invoicing and ordering address, e-mail, contact telephone, information necessary for the conclusion and completion of the contract between the two parties.
The order is completed in 5 steps:
- Identification (Ability to log in, register or continue as a guest)
- Billing and shipping address
- Select shipping method
- Select Payment method
- Confirmation and registration of the order
In case of any problem with your order, we will contact you using the information you have provided us.
In case you do not receive a relevant confirmation e-mail or notification by phone, it is your obligation to inform us without delay, as there may be a problem with the contact information you have provided. Our company does not bear any responsibility in case you have entered your contact details incorrectly, as a result of which it is not possible to communicate with you.
Payment methods are explicitly mentioned on the checkout page.
RETURNS / CHANGES / CANCELLATIONS
The terms and conditions described in this policy apply to all products purchased in Greece through the online store https://tabletoid.net/.
When you place an order through the online store https://tabletoid.net/, you have the option to cancel your order within the same day.
For any return of your products you can send us a request via email at firstname.lastname@example.org. For any information you need, you can contact us by consulting the contact details of our website. The products you want to return should be in excellent condition, with safely packed. You are responsible for the shipping cost of the returning products, unless the product is covered by a warranty due to a manufacturing defect. In case you open the package of the product, you should make sure to return it in perfect condition, including all the parts and components of which it consists. You agree to take care of the condition of the returned products from the moment they are delivered to you until the moment you deliver them to our store or to the transport company or the courier company.
Our company is not responsible for defects or poor quality of products available to its customers. All products are received from suppliers packaged. In case a defective product is found in the delivered products, you have the right to request a replacement. In this case returned shipping costs are covered by the company.
If they are not returned within 15 days then our company may not accept any return or replacement product. In any case, the maximum refund period for replacement may not be extended beyond fifteen (15) calendar days from the date of receipt. consumers from the existing provisions and laws regarding the contract of sale, as well as any rights arising in relation to the terms of the product warranty.
Transportation of returned products
In case you wish to return goods due to a change of mind, you will be charged the shipping cost of returning the products. Receipt of returned products can only be made from the address you stated from the beginning for their shipment and which you have indicated to us in writing.
You agree to give our company as much detail as possible about the address of receipt of the goods, for example floor, difficulties of access of the carrier / courier, existence of an elevator, narrow stairs, etc., in order to facilitate the pick-up process from the space that you will indicate to us. Do you agree that there will be adequate access to the place for the receipt of returned goods? record it on the receipt form. You can instruct the cooperating transport company / courier to collect the products despite this instruction, however we will not be responsible for any damage that may be caused to your property or goods as the collection of the products will be done with due care and care. .
You agree to give the partner all the products you wish to return, including all parts and components. Upon receipt of the returned products by the carrier you will sign a receipt form to certify that the delivery to the carrier has taken place. The receipt form will be given to you by the cooperating carrier / courier. This representative should be an adult and able to oversee the receipt of your products on your behalf.
Refund for returned products
If you meet the return conditions, we will refund the amount corresponding to the value of the purchased goods you return in the same way you made the original transaction unless you wish another way of return, for which you must notify us in writing.
Refund of returned products will be made as soon as possible. In any case, it will take place after you inform us in writing about the return request of the products and we accept their return as well as if the products have been delivered to the cooperating transport company / courier.
Exceptions to the right of withdrawal
The right of withdrawal does not apply in the following cases:
- the supply of goods manufactured according to the specifications you have set as a consumer or clearly personalized (Private Label Products)
- the supply of goods which, after delivery, due to their nature, are inextricably mixed with other elements
- Force majeure: If for reasons of force majeure (eg bad weather, strikes, etc.) it is not possible to deliver the products to you within the specified time we will inform you by phone or e-mail, in order to tell us if you wish, under these conditions, the completion of your order. Our company does not bear any responsibility for any situation that is beyond its own fault and will do everything humanly possible for your best service.
- In cases where you have placed an online order and upon receipt you find that one or some products are missing from the total order, please contact us to arrange all the necessary details and we will send you the products you did not receive without any additional charge .
- Modification of the present terms: Our company reserves the right to modify or renew the terms and conditions of transactions. It undertakes the obligation to inform this text for any change or addition to the terms.
- In case of non-receipt of the ordered goods (and if a long time has passed since the registration of the order), please contact us. For the best and fastest service, we would recommend you to mention the special order code that has been sent to the e-mail address that you stated during your order.
According to Directive 2013/11 / EC, which was incorporated into Greek legislation with JM 70330/2015 and Decision 31619 Government Gazette 969 / 22.3.2017 (article 8), the possibility of electronic resolution of consumer disputes is provided through the Alternative Dispute Resolution procedure in the whole of the European Union. If the Customer has a problem with a purchase made from the Online Store and resides in the EU he can use the website https://webgate.ec.europa.eu/odr/main/?event=main.home.show for out-of-court settlement.